Executive Behavior: Challenges and Solutions

Dear Leaders, In the fast-paced realm of C-suite leadership, the battle to navigate behavioral challenges is one that separates the exceptional from the ordinary. Decision-making dilemmas, communication hurdles, delegation quandaries, work-life imbalances, and the imperative of adaptability pose formidable obstacles for executives. Yet, with strategic awareness and purposeful action, these challenges can be transformed into… Continue reading Executive Behavior: Challenges and Solutions

Bulletproof Problem Solving

Dear Leaders, Given today’s fast-changing business environment, the Future of Jobs report placed complex problem-solving at #1 in its top 10 skills for 2020 and beyond. An effective twenty-first-century executive is quick on their feet, possesses learning agility, and attacks emerging problems with confidence. While there are plenty of problem-solving methodologies, one of the most… Continue reading Bulletproof Problem Solving

Don’t Lose Customers, Forge Elite Teams Instead

I’ve been a loyal Starbucks customer for 20+ years, mainly because of the consistency in their service and product. However, one of the locations close to me nowadays is a true test of patience; horrible attitude towards customers, lack of consistency in drinks and, worst of all, employees backbiting about each other, their superiors, and… Continue reading Don’t Lose Customers, Forge Elite Teams Instead

Email Etiquette: Taming the Beast

“Because the mail never stops, Jerry! It just keeps coming and coming and coming, there’s never a let-up. It’s relentless. Every day it piles up more and more and more, and you gotta get it out but the more you get it out the more it keeps coming in!” -Newman, Seinfeld Dear Leaders, Most executives… Continue reading Email Etiquette: Taming the Beast

Benefits Administration

Dear Leaders, A company’s benefits package can be a very significant part of its total expenses, but in many companies, benefits are not really viewed as expenses. Instead, because of the need to hire and retain top-quality employees, the benefits package is considered a key asset that must be maintained if not increased. While a… Continue reading Benefits Administration

Cost Leadership

Dear Leaders, Strong leadership is a prerequisite for good cost management. Cost leadership starts with the CEO or business unit head and cascades down through the top management team. They need to build a tough cost culture and be good role models in their personal behavior. They need two key staff functions to be very… Continue reading Cost Leadership

Zero-Based Budgeting

“If the company’s problem did not lie in revenues, it could only stem from expenses.” -Carlos Brito, AB InBev Dear Leaders, Simply put, Zero-Based Budgeting (ZBB) is a radical cost-control program that foresees a complete annual revision of all the company’s spending. In zero-based budgeting, managers are responsible for creating their budget from “zero costs”… Continue reading Zero-Based Budgeting

Hiring and Firing

Dear Leaders, The cost of people is the most difficult cost to manage. Because it is so tricky it is usually left until last in any cost-cutting program and any discussion of cost management. Why is “people cost” so problematic? First, people cost is very sticky. Once people are on the payroll it’s hard to… Continue reading Hiring and Firing

Workers’ Compensation

Dear Leaders, There are a number of techniques for bringing about modest reductions in the cost of workers’ compensation insurance. Classifications: One of the key determinants of the cost of workers’ compensation insurance is the job classifications into which all employees are slotted. An employee designated in a high-risk classification will cost far more in… Continue reading Workers’ Compensation

Supplier Management

Dear Leaders, The approach to negotiating with your suppliers is simple: treat them as your partners, be tough but fair, and don’t lock yourself in a situation that is impossible to walk away from. 1. Understand the balance of power: Understanding and playing the balance of power between buyer and supplier is a key skill… Continue reading Supplier Management